Princess Lyna Music – Event Booking FAQ & Contractual Agreements

To ensure a smooth and enjoyable booking process, we have compiled a detailed Q&A section covering all key aspects of our event entertainment services in Dubai and Luxembourg.

1. Booking & Availability

Q1: How far in advance should I book entertainment for my event?

We recommend booking at least 4–6 weeks in advance to secure your preferred date, especially during peak seasons (holidays, weddings, corporate events). Last-minute bookings (less than 10 days before the event) may be subject to additional rush fees. Please, contact us upon rush Booking.

Q2: How do I check availability and make a booking?

To check availability, please contact us via Phone, WhatsApp, Botim, email, or our website inquiry form. Once we confirm availability, we will send a contract with details of the performance, pricing, and payment terms.

Q3: What is the process for confirming my booking?

1. Inquiry & Availability Check – Contact us with event details.
2. Package Selection – Choose a performance package or request a customized proposal.
3. Contract & Deposit Payment – A contract will be sent for review, and a 80% deposit is required to secure the date.
4. Final Confirmation – Full payment is due no later than 7 days before the event, otherwise the booking will be cancelled.

2. Payments & Cancellation Policy

Q4: What are the payment terms?

• 80% deposit upon booking to confirm the date.
• Remaining 20% payment due 7 days before the event.
• For bookings made less than 7 days in advance, full payment is required upfront.

Q5: What payment methods do you accept?

We accept bank transfers, credit card payments, and PayPal (with a small processing fee).

Q6: What is your cancellation and refund policy?

• Cancellation 30+ days before the event – Full refund of deposit.
• Cancellation 15-30 days before the event – 50% of the deposit is refundable.
• Cancellation less than 14 days before the event – No refund of deposit.
• Cancellation less than 7 days before the event – Full payment is required; no refunds.

Q7: Can I reschedule my event?

Yes, rescheduling is possible if we have availability, but it must be requested at least 14 days in advance. Rescheduling less than 14 days before the event may incur a rebooking fee.

3. Event Scheduling & Performance Details

Q8: What time will the performer(s) arrive on-site?

• Singers/DJs arrive at least 60–90 minutes before performance time for setup and sound check.
• Show ballet performers arrive at least 90 minutes before the show to prepare.
• If a full event setup (sound system, lighting, DJ booth) is required, we arrive 3-5 hours in advance.

Q9: What are the standard performance durations?

• Live Singing Set – 1 hour (can be extended upon request).
• DJ Set – 3 hours (can be extended).
• Show Ballet – Typically 2-3 dance performances per event.

Q10: What happens if the event runs late?

• A 30-minute grace period is allowed if the event is delayed.
• Additional performance time is chargeable per hour (AED 900 / €250 for singing, AED 1,500 / €400 for DJ services).
• If the delay is more than 90 minutes, our team reserves the right to adjust performance duration or charge overtime fees.

Q11: Can I request a custom playlist or song selection?

Yes! You can choose from our repertoire of over 150 songs, or request a personalized playlist. Custom song requests (not in our current setlist) must be submitted at least 2 weeks in advance and may involve an additional rehearsal fee.

4. Venue & Licensing Requirements

Q12: Do I need an entertainment permit for my event?

• Private Venues (home, villa, yacht, private hall): No additional permits required.
• Hotels, restaurants, and public venues:
  
  • Entertainment permit required (AED 500 – AED 2,500 per event).
  • Event license (if applicable) costs AED 1,500 – AED 5,000.
  • Venue service charges may apply (varies by location).
  • These fees are NOT included in our package pricing and must be paid by the client.

Q13: Who is responsible for paying for event permits?

The client is responsible for handling and paying for all venue-related permits, event licensing, and service charges.

Q14: Can you help with permit applications?

We do not apply for permits on behalf of clients but can assist in providing the necessary documentation for approval.

5. Event Setup, Equipment & Extras

Q15: Do you provide sound and lighting equipment?

• For private venues: We can provide a full sound system and basic lighting setup for an additional charge.
• For hotels & restaurants: Most venues have their own sound system, but if additional equipment is needed, it must be arranged separately.

📌 Equipment Rental Pricing:
✅ Basic Sound System (for up to 100 guests) – AED 1,500 / €400
✅ Advanced Sound & Lighting Setup (for 100+ guests) – AED 3,500 / €900

Q16: What happens if the venue does not have proper sound equipment?

If the venue does not have the necessary setup, the client must either rent equipment separately or add our sound & lighting package to their booking.

Q17: Can I add special effects like fog machines, LED screens, or fireworks?

Yes! Special effects can be arranged at additional cost, but some venues require separate permissions for pyrotechnics and fog machines.

📌 Available Add-Ons:
✅ LED Screens – AED 2,000+ / €500+
✅ Fog Machines – AED 800 / €200
✅ Fireworks/Pyro Effects – Custom Pricing (venue approval required)

6. Contract Terms & Liabilities

Q18: What happens if a performer cancels due to an emergency?

• In case of illness or emergency, we will provide a replacement performer of similar quality or offer a full refund.
• If the event is canceled due to force majeure (natural disasters, government restrictions, etc.), rescheduling options will be discussed.

Q19: Are there any liabilities if something goes wrong at the event?

• We are not responsible for venue-related issues, event cancellations by the client, or third-party service failures.
• We carry professional liability insurance but require clients to ensure proper event safety measures are in place.

Q20: Can I extend the performance on the day of the event?

Yes! Additional performance time can be requested on-site, subject to availability. Overtime fees apply per extra hour.

If you have any specific requirements, feel free to reach out, and we’ll be happy to assist you in creating a spectacular musical experience! 🎶✨